Customer relationship management is a process of maintaining the relationship between customers and the management of the company. It mainly focuses on customer retention. The main objective of customer relationship management is to increase sales by using data analysis to know more about customers’ needs, wants and fulfill their demands by the industries. The course will suit the students who are interested in sales, managing customers and so forth
|JOB DESIGNATION||JOB DESCRIPTION|
|Customer Relationship Manager||CRM Manager is responsible for the execution, implementing the customers’ relations.|
|Customer Executive||CRM executive maintains interactions with customers. They maintain and manage customers’ orders, quotations and so forth.|
|CRM Specialist||Planning, design and implementing Customer relationship management strategies.|
- Students will be able to understand the basic concepts of customer relationship management strategies.
- Students will get in-depth knowledge about the customer’s importance for the companies to fulfil their needs and wants.
- Guest Lecture
- Expert Session
- Software Application
- SAAS- Introduction
PRICE AND DURATION
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